Refund policy

 


Order Cancellations

We understand that plans can change. You may request an order cancellation within 24 hours of payment.

Our team typically begins processing orders on the first business day following payment. Cancellations are guaranteed as long as they are requested before the item has been shipped. If the order has already been dispatched, please follow our standard return process after receiving the package.

15-Day Returns & Exchanges

Your satisfaction is our priority. You may request a return or exchange within 15 days of receiving your package.

1. When We Cover Shipping Costs

We will take full responsibility and cover the return shipping fees if the return is due to an error on our part:

  • Damaged Goods: The item arrived with visible dents, scratches, or breakage.

  • Incorrect Item: You received a different product than what you ordered.

  • Significant Sizing Issues: The dimensions of the received product differ significantly from the original specifications.

2. Customer-Initiated Returns

If a return is requested for personal reasons, the consumer is responsible for all return shipping fees. This includes, but is not limited to:

  • Change of mind or "no longer wanted/needed."

  • Dissatisfaction with style, color, or personal preference.

  • Ordering errors (e.g., incorrect quantity or wrong item selected).

  • Size/Fit issues where the product matches the provided website specifications.

Note: To start a return, please contact us at service@plikoplay.com. Items sent back to us without first requesting a return will not be accepted.

3. How to Initiate a Return

To ensure a smooth process, please follow these steps:

  1. Contact Us: Send an email to service@plikoplay.com with your order number and the reason for the return.

  2. Receive Instructions: Our team will provide you with the correct Return Address and specific instructions. Please do not send your purchase back to the original shipping address on the package, as it is not authorized for return processing.

  3. Product Condition: To be eligible for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Timeline: Approved refunds will be processed within 5–7 business days.

  • Method: The credit will automatically be applied to your original method of payment.

  • Note on Delivery: Once we issue your refund, the time it takes for the funds to appear in your account may vary depending on your financial institution (typically 3-10 additional business days).

Haven't received your refund yet?

  1. Check your bank account or contact your credit card company; it may take some time before your refund is officially posted.

  2. For pre-paid cards, timing depends on the card issuer.

  3. If you’ve followed these steps and still haven't received your refund, please contact us at service@plikoplay.com before initiating a chargeback. We are committed to resolving all issues directly with you.

Important Considerations

  • Color Disclaimer: Due to variations in lighting during photography or individual monitor settings, the color of the actual product may differ slightly from the images shown on our website.